Online Banking Email Fraud

Don’t become a victim, Learn to spot email designed to steal your money and identity.

As part of our commitment to keeping your account and personal information safe and secure, we have assembled some useful tips for spotting fraudulent email.

Phishing and spoofing

Phishing and spoofing emails look like official ABEFCU emails and try to trick you into visiting a fake website and providing your personal account information. These emails may also ask you to call a phone number and provide account information.

Ways to identify phishing and spoofing emails include:

  • Links that appear to be ABEFCU  links but aren’t. If you place your cursor over a link in a suspicious email, your email program most likely shows you the destination URL. Do not click the link, but look closely at the URL: A URL that is formatted abefcu.fakewebsite.com is taking you to a location on fakewebsit.com. Just because “abefcu” is part of the URL does not guarantee that the site is an official ABEFCU site.
  • Requests for personal information. ABEFCU emails will never ask you to reply in an email with any personal information such as your Social Security number, ATM or PIN.
  • Urgent appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email.
  • Messages about system and security updates. We will never claim the need to confirm important information via email due to system upgrades.
  • Offers that sound too good to be true. We will never ask you to fill out a customer service survey in exchange for money, then ask you to provide your account number so you can receive the money.
  • Obvious typos and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

If you receive a suspicious email that uses ABEFCU’s name, forward it to us immediately at abuse@abefcu.org.