Important Notice
Changes to Your Telephone Banking Options
Discontinuation of Our Audio Response System
At ABE Federal Credit Union, we are continually investing in technologies that provide you with the most secure, reliable, and efficient ways to manage your finances. As part of these ongoing updates, we are writing to inform you of an upcoming change to our telephone banking services.
Effective Monday, November 16, 2026, our automated audio response telephone system will be permanently discontinued and will no longer be available for account inquiries or internal transfers.
Why is this change happening?
As member preferences have shifted toward more robust digital tools and live-person support, usage of the legacy automated phone system has steadily declined. By retiring this system, we can reallocate our resources to further enhance our online banking security, mobile app features, and live member service capabilities.
How you can continue to bank with us:
You still have several convenient options to check your balances, review transaction history, and transfer funds:
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Online & Mobile Banking: Available 24/7. You can view balances, transfer funds internally, pay bills, and deposit checks securely from your computer or smartphone. If you haven’t enrolled yet, visit abefcu.org to log in or download our app from the Apple App Store or Google Play Store.
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Live Branch Support: Speak directly with a representative at your local branch during normal business hours. Branch phone numbers and locations can be found on our website.
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Member Services Contact Center: Speak with a live representative during regular business hours by calling our main number at 800-598-0128 and following the prompts.
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After-Hours Support Center: For urgent assistance outside of regular business hours, you can still reach our after-hours call team by dialing 800-598-0128 and following the prompts.
This notice serves as an official change-in-terms amendment to your Account Agreement and Electronic Fund Transfer Disclosure under federal Regulation E.
We appreciate your understanding as we work to bring you an upgraded banking experience. If you have any questions or need assistance setting up your online or mobile banking account, please call us at 800-598-0128 or visit us at any branch location.