After-Hours Member Service
At American Broadcast Employees Federal Credit Union, we're committed to serving our members beyond regular business hours. To provide assistance when our offices are closed, ABE partners with a trusted Contact Center provider that offers after-hours member service support. This partnership helps ensure that members can receive assistance with general account inquiries and other routine service needs whenever they need us.
When you contact ABE through our after-hours service, you may see the following description in your transaction history:
COMMENT / SB STMT Velera - Custom Call Ctr 560 Carillon Parkway St Petersburg FL
This notation may appear when our Contact Center partner assists you with certain account-related inquiries or transactions on behalf of ABE. It is a normal system-generated description that identifies activity associated with our after-hours member service provider.
If you have any questions regarding this transaction description or our after-hours member service, please contact ABE during regular business hours at 516-763-7502 or visit your local branch for assistance. We're always happy to help.