COVID19 updates

There is no greater priority than the health and safety of our ABE Federal Credit Union family of members and employees.  During this rapidly evolving coronavirus COVID-19 situation, protecting you and your finances is of the utmost importance to us.  This is your source for the most current information about our credit union operations, with information and resources to help you navigate these difficult times.  We will continue to update this page as new information becomes available.

Branch Service Updates

Please note, in the spirit of social distancing, limited in-person transactions will be done by appointment only at the following branch locations:

New York City

77 West 66th St.  212-456-1064/1065

Branch hours: 10 AM to 4 PM, Monday through Friday.

125 West End Ave. 212-456-5344

Branch hours: 10 AM to 4 PM, Monday through Friday.

Please note that the 125 West End Ave. branch will permanently close on Friday, June 12, 2020.

For member assistance, call the 77 West 66th St branch at 212-456-1064/1065.

California

4151 Prospect Ave. 323-671-4515

Branch hours: 9:30 AM to 3:30 PM, Monday through Friday.

2312 West Olive Ave. Suite A 818-840-0500

Branch hours: 10:00 AM to 4:00 PM, Monday through Friday

Please contact the above locations for further assistance or to schedule an appointment.

Other ABE Branch Locations

1717 Desales St. NW, Washington, DC  202-222-7444

The Washington, DC branch is temporarily restricted to Disney/ABC employees only until further notice.

190 N. State St, Chicago, IL  312-899-4104

The Chicago, IL branch will be closed today, Monday, 06/01. For member assistance, call 202-222-7444.

All other branches are open and operating during normal business hours. However, please check back frequently for updates and changes.                    

CO-OP ATM and CO-OP Shared Branching Info

There are thousands of Branch and ATM locations available across the nation for your  use.  The Locator link displays available locations, hours & services. For the nearest CO-OP Shared Branch Location or surcharge free CO-OP ATM click here or call (888) 748-3266.  It is suggested that you call your chosen location for available services before visiting due to rapidly changing conditions.

Online Banking

We strongly encourage you to use ABEFCU’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the ABEFCU mobile app at your convenience. From there, you can view transactions, deposit checks, check balances, pay bills and more. It’s easier and faster to manage your account digitally.

If you haven’t enrolled in online access, it only takes a few minutes. Enroll now.

Bill Payment Users

Expedited Check Payments disabled effective immediately

Due to difficulty meeting delivery standards during the COVID-19 outbreak, the Expedited Check Payments function has been disabled. Expedited Electronic Payments will continue to be available to users

Users who attempt to access the Expedited Check Payment option will get this message

“This function is not currently available. We are fixing this now, please check back soon.”

We will communicate again when this feature is re-enabled

Audio Response

Audio Response Lines

(516) 763-7580 – In NY State
(800) ABE-3002 – Outside of NY State
Audio Response User Guide

ABE’s audio response service allows members to check balances, transfer funds, and request a check to be sent to their address on file. This service is available 7 days a week, 24 hours a day from any telephone.

Financial Relief Assistance

We also understand that there may be instances where members find themselves facing financial difficulties. ABEFCU is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance.

If you are experiencing a hardship as a result of the COVID-19 pandemic and need assistance with an existing ABEFCU loan(*), please call your local branch or call 800-598-0128 M thru F, 9:00AM until 5:00PM Eastern.

(* some restrictions apply)

Emergency Relief Loan

We are offering the following loan options to existing members:

Up to $2,500 no interest loan with a repayment period of 24 months* with an option to defer the first loan payment for 3 months.

Up to $5,000 loan at 4.00% APR with a repayment period of 36 months* with an option to defer the first loan payment for 3 months.

Apply Online

*Subject to loan approval, credit restrictions apply.

As always, the health, safety and well-being of our members and staff is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

Fraudsters Use a Variety of Tactics to Exploit Fears about COVID-19

As COVID-19 spreads across the US, Fraudsters are preying upon peoples’ fear to take advantage of their concerns about the coronavirus. These scammers pose as members of the CDC, WHO, federal, state or local authorities, possibly even your child’s school. Other scammers may pose as trusted news sources offering links to the latest stories and maps about the outbreak.

These scams can take the form of websites, emails, phone calls, text messages, even fax messages. The scam may ask for private information, such as user names, passwords, account numbers, credit or debit card numbers, etc. The scam may also include attachments or webpage links that download and install malware. Such malware gives hackers access to your computer or phone, allowing them to not only steal your private information, but also damage or even take control of your device.

These attacks can be as simple as an email promising a link to a map of cases in your area. Click on the link and the malware starts downloading. Another scam asks for help in responding to the outbreak. The scam’s victim thinks they are making a donation. Instead their credit card or account information is collected and used by the fraudster.

Phishing attacks may use information from social media. For example, the fraudster collects a list of names and emails of parents in a city. Then each parent receives an email saying their child was exposed to COVID-19. After the worried parent clicks an included link, the parent is then asked to enter the Social Security Number, birthday and other private information to ‘verify’ themselves as the parent.

Four Ways to Avoid Scams

1) Do not click any links or open attachments in emails you did not expect or request. To be safe, just delete.
2) Examine email addresses, links, filenames, the subject line, etc. If anything looks out of place, don’t open and delete.
3) Be extra careful when giving out private information. Make sure to whom you are giving such information. Verify the recipient before sharing your information.
4) Do not be rushed. If you feel pressured, stop and back away.

Fraudsters and their scams have been with us for years and will be for years more. But the fears and anxiety created by the COVID-19 has been fertile ground for new attacks. Stay calm and be alert to possible scams,so you too, can avoid becoming the fraudsters’ next victim.